customer satisfaction

We’re a few weeks into 2020, and there are already clear indicators that many of the trends we predicted are coming to life. We’re spending the week at the National Retail Federation (NRF) Big Show, and these concepts are being mentioned again and...

The Food Safety Modernization Act (FSMA) “final rule”, with respect to Foreign Supplier Verification Programs (FSVP), is a means of the US Food and Drug Administration to regulate the human and animal food imports of international importers.

There is more than enough content telling you what to do as a retailer. Ebooks are sold, blog posts are written (ahem), podcasts are recorded, and webinars are held all with the express interest of persuading you that there is yet another thing that...

So much of what a consumer does from day to day takes place online. They shop online, communicate digitally, use connected voice assistants in their daily routine, and expect their phones to be within arms’ reach at all times.

The Product Expiration blind spot at supermarkets today are caused by multiple issues that include:

This post is excerpted from our latest eBook, The Impact of Expired Products on Supermarket Sales & Shopping Behavior: A 2018 Survey Report.

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