Customer Satisfaction

vegetarian

How Supermarkets Can Adapt To Increases In Veganism and Vegetarianism

In 2008, just 3.7% of Americans identified as vegetarian or vegan, according to Harris Interactive polling data. More recent data from Pew shows those numbers have nearly tripled in less than a decade, with 9% identifying as mostly or strictly vegetarian or vegan in 2016. This probably doesn’t come as a shock to any supermarket…

Common Return and Refund Fraud and What to Look for

Return and refund scams are very commonplace. It’s estimated that nearly 10% of all refunds and returns somehow abuse store return and refund policies. Learn about some common scams and 2 simple steps you can implement to help prevent your store from being defrauded.

Your #1 Theft Deterrent = Customer Service

When it comes to deterring shoplifters, more retail professionals realize that the best defense can be a good offense. That is, it’s not enough to catch shoplifters once they have taken an item. All efforts should be made to ensure that they never even get a chance to steal.

​​Top 5 Mistakes in Demand Forecasting

Inventory levels are the key to any retail grocer’s success. Controlling perishable losses and out of stock delays is easier with demand forecasting, yet transition to new technologies and data-driven methods of inventory control can be costly if not properly implemented. Here are the top five mistakes made by retailers undergoing a transition to a demand forecasting inventory operations model.

​Swipe & Save: Improving Supermarket Loyalty Programs

Supermarket loyalty programs are the foundation of all knowledge. Gone are the little stamp booklets of yesteryear. With data-driven grocery retail operations, supermarket loyalty programs have taken on a whole new meaning, and customers want value in exchange for their personal information required for membership. Swipe and Save incentives have proven to be the market leader in loyalty program membership.

​Utilizing Vendor Scarcity Techniques

Studies suggest that people have an ingrained fear of shortage. Whether this is a psychological hangover from the days of lean harvests and not having enough food to tide us over during the winter months is up for debate.

However, it remains true that retailers can tap into these subconscious anxieties to gently persuade customers to add impulse purchases to both their online and in-store carts.

​Consumer Experiences: Emotional Ratings of Various Vendors

Publix, Chick-fil-A, and Food Lion are among the companies that earned an “excellent” score in a recent study conducted by the Temkin Group that compared a wide variety of organizations and industry verticals. These companies, along with other supermarkets and fast-food chains like Kroeger, Save-a-Lot, and Wegmans, received top ratings from consumers.

10 Points of Interest in Complying With the New FSMA Rules

The Food Safety Modernization Act (FSMA) “final rule”, with respect to Foreign Supplier Verification Programs (FSVP), is a means of the US Food and Drug Administration to regulate the human and animal food imports of international importers.

​Consumer Trust Increases for In-store Delis

The grocery store deli offers much more than meat and cheese. In fact, the deli is becoming a more trusted source of fresh, quality ingredients for shoppers in the U.S., Canada, and the U.K., according to a study by the Culinary Visions Panel. Shoppers around the world agree that there are many great reasons to stop at the deli counter on your next visit to the grocery store.

​Five Emerging Trends Supermarket Retailers Should Keep on their Radars

In an ever-changing world of consumer trends and habits, supermarkets have had to adjust to shifting demands and new consumer interests in order to rise to the top. With increased competition between supermarkets and high expectations from consumers, being aware of these emerging trends can give retailers a boost in the market. 1. Transparency and…

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