Natalie Tatum

Immersive shopping has been on the rise in the retail industry for the better part of the last half decade. With more consumers opting to shop online, retailers are having to pull out the stops to encourage their customers to visit their...

Since the start of the coronavirus pandemic, grocers far and wide are coming together to offer additional assistance and support to their associates and their communities. While some grocers have fallen flat by taking away benefits for their...

This week’s blog post is the first in a series taken from our webinar and eBook, Reinventing Grocery | The Timeline to the New Normal. To read the second and third parts of the series in Reinventing Grocery: The Timeline to the New Normal, please...

With speakers from Walmart, Starbucks, Nordstrom and more, NRF 2020 showcased many different thoughts and ideas about what the retail landscape holds for 2020 and beyond. With the rise of micro-experiences and attempts to redefine customer service...

It’s no secret that Nordstrom is synonymous with customer service. We’ve all heard the age-old story of a customer returning tires to a Nordstrom and getting a refund even though the high-end fashion retailer doesn’t sell tires. Whether it’s an...

Kevin Johnson is the president and chief executive officer for Starbucks, passionately and proudly carrying on the Starbucks legacy of human connection in all of his initiatives as he leads over 330,000 Starbucks partners in more than 28,000 stores...

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