2020 Consumer Survey Report: What Grocers Need to Know About Post-Pandemic Consumers
How will changes made by retailers during the pandemic affect the future of grocery? How does sustainability play a role in the consumer experience? Are finding expired foods in grocery stores or in online orders a deal breaker for consumers? This past year has been a tumultuous learning experience for the industry; here, we can take stock of what we’ve learned, and adapt for the future.